User Centered

Studying the design of everyday things

OGIO bags

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File this one under "great customer service"

I had this great idea at the gym the other day about a gym bag that was (heaven forbid) designed to fit in a gym locker! My duffel bag that I use now has to be crammed in there. I figured in addition to the pockets and sleeves and holders you’d find in most other gym bags, it would be nice if it was kind of rigid enough to stand up in the locker. So where can I find a gym bag designed for the gym?

OGIO
I searched and immediately found the Ogio “Locker Bag” and thought- alright someone’s smart, let’s see what it’s got. I could not find a detailed description of the bag and really only two pictures of the product.

I sent some feedback to Ogio along with some comments on the website in general and was pleasantly surprised to get a same day response from an actual person that read my comments and commented back.

Good customer service works. I’ll be getting that Locker Bag soon. The Dealer Locator page was under construction, so I called and immediately got a helpful person on the phone that helped me find the nearest dealer. Unfortunately, there is only one place here in Rochester MN (a local health club) that sells them and they are out of stock. I will probably just order it online without “kicking the tires” first since I can tell if there is a problem with the bag, Ogio will be receptive to helping me fix the problem (especially since the have a 31 year warranty!)

iTAP word prediction software (on my Motorola phone)Real Good Reviews

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