My OperaExcuse me, your dongle’s missing
By Eddie LopezEddie_Lopez. Tuesday, August 22, 2006 11:34:38 PM
FYI- I do own this software and hardware- This screenshot came after a forced upgrade that I didn't request (of course, it worked fine before). If it's a security error (as dongles are traditionally used for), it's even more broken. But I think it just refers to the fact that this is a "dongle" that connects my cell phone to my computer.
Here’s a useful message (direct/bigger link) I saw when I tried to hook my phone up to my computer :
Of course, I immediately slapped my forehead saying “ah! I knew I forgot something! That makes perfect sense, I’ll fix it right away….now where did I put that other 1/4th of the dongle driver?”
How about throwing some text in there that someone might understand with perhaps something I could do to fix it? If you need to have that error there, make it “additional details.”
Also- see that “click here” to refresh the list? How about that message repeated in the error box if it will help? Or better yet, just try (assuming it’s non-intrusive) to refresh anyway if you can’t find the right driver. Point is, there’s a ton of ways to handle this user interaction; I maintain that this is probably one of the poorer ways. What percentage of users know what a dongle is anyway? I guess it could be considered an anti-piracy measure.. someone calls up motorola and tells them they don't understand what's going on and they slap the cuffs on them.
If it *is* anti-piracy. It still could be something like: "Hey, stop stealing our software!" or something along those lines instead.
Here’s a useful message (direct/bigger link) I saw when I tried to hook my phone up to my computer :
dongle_mot0003/4 driver not found in modems.pac
Of course, I immediately slapped my forehead saying “ah! I knew I forgot something! That makes perfect sense, I’ll fix it right away….now where did I put that other 1/4th of the dongle driver?”
How about throwing some text in there that someone might understand with perhaps something I could do to fix it? If you need to have that error there, make it “additional details.”
Also- see that “click here” to refresh the list? How about that message repeated in the error box if it will help? Or better yet, just try (assuming it’s non-intrusive) to refresh anyway if you can’t find the right driver. Point is, there’s a ton of ways to handle this user interaction; I maintain that this is probably one of the poorer ways. What percentage of users know what a dongle is anyway? I guess it could be considered an anti-piracy measure.. someone calls up motorola and tells them they don't understand what's going on and they slap the cuffs on them.
If it *is* anti-piracy. It still could be something like: "Hey, stop stealing our software!" or something along those lines instead.
Anonymous # Sunday, July 17, 2011 4:05:31 PM