User Centered

The Sequence of Plastic Payment

A good post that matches my thoughts on the crappy sequence card payment machines at stores. I'd like to add that whenever I use this machine at Target, the screen ALWAYS has a name written in ink on it where the little "sign here" box is. I like to read the name aloud everytime and hear the cashier chuckle a little followed by "we always get someone who does that." I would probably say something about redesigning it- but I can't really think of a better way to get people to sign (that and I'm certain the cashier doesn't care at all). The only thing I'm thinking is that method where the cashier inserts the receipt into a box and you use a pen to sign it (and it's captured in the system. But that adds a layer of complexity (the cashier has to physically insert it) to the process.

I guess apart from scratching the hell out of the screen, it's probably not a big deal... and I like reading the name aloud as if to say "today's complete idiot is... John Swenson!" Of course, I admit, I've almost done it myself once.

I'm definitely going to use my card corner from now on instead of the stylus.