Charter Digital Cable has the most frustrating UI ever
By Eddieelcid73. Saturday, November 12, 2005 4:47:26 PM
Why do users click on the "guide" button? To see what's on TV perhaps? How much of this screen is dedicated to helping the user find out what's on TV? Roughly a quarter of the screen.
You'll note is that there are advertisements there. Who thought it was good idea to put ads that big in the navigation UI? There is like a quarter of the screen that actually shows what's on TV. I mean- why even have a guide menu at all? They have a TV guide ad there- but the guide on the screen is nothing like TV Guide. you can't easily see at a glance what is coming up next on a channel.
The whole top center of the screen is not even used.
Thanks for taking up the big chunk of space to advertise yourself. I'm already paying you Charter. Your logo shows up on my bill every month.
The channel titles ("44 VH1") takes about half of the screen space as the program playing!
Perhaps most frustrating is that sometimes when I hit the guide button- it seems to forget what channel I'm on and default to showing me the listings on channel 2 and I have find my way back to where I was.
This is the most useless guide I have ever seen. I think it's desiged like this on purpose to get you to upgrade to DVR service.
Not that I'm saying the Ads are alright with me- but if you can't beat em- join em:
Reduce the Charter logo and TV Guide logo- put both on right, move the two ads to the top of the screen one where the charter logo is, and other to the right). Remove the brown bar surrouing the TV channel/names and move to the far left and show us what's coming up next (Guide view) on the channel. Remove the "get latest" on the bottom.
Finally- get a DVR.