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In these days of super efficiency, support workers who are qualified to solve problems with networks and PC's, and give ongoing help to users, are vital in all areas of the business environment. Our country's need for more technically qualified people multiplies, as society becomes ever more dependent on PC's in these modern times.

At times individuals don't comprehend what information technology is about. It's thrilling, changing, and means you're working on technology that will change our world over the next few decades. We are really only just beginning to get to grips with what this change will mean to us. The way we interrelate with the rest of the world will be profoundly affected by technology and the internet.

Incomes in IT are not a problem moreover - the typical remuneration in the UK for the usual man or woman in IT is noticeably more than average salaries nationally. Chances are that you'll receive quite a bit more than you would in most other jobs. It's no secret that there is a considerable country-wide demand for trained and qualified IT technicians. And with the constant growth in the marketplace, it looks like this will be the case for quite some time to come.

Which questions do we need to pose if we want to take in the understanding we want? As it seems there are a good many rather impressive opportunities for us all to mull over.

Don't get hung-up, as a lot of students can, on the training process. Training for training's sake is generally pointless; this is about gaining commercial employment. You need to remain focused on where you want to go. It's a sad testimony to the sales skills of many companies, but the majority of trainees start out on programs that sound spectacular from the marketing materials, but which delivers a career that doesn't fulfil at all. Try talking to typical college graduates for a real eye-opener.

Make sure you investigate your feelings on career development, earning potential, and whether you intend to be quite ambitious. It's vital to know what the role will demand of you, what exams they want you to have and how to develop your experience. It's good advice for all students to chat with an industry professional before they embark on a training programme. This helps to ensure it features what is required for the chosen career path.

One of the most important things to insist on has to be comprehensive 24x7 direct-access support with trained professional instructors and mentors. It's an all too common story to find providers that will only offer a basic 9am till 6pm support period (maybe later on certain days) with very little availability over the weekend. Never accept study programmes that only provide support to trainees via a message system after 6-9pm in the evening and during weekends. Training companies will always try to hide the importance of this issue. Essentially - you want to be supported when you need the help - not when it's convenient for them.

Top training providers utilise an online 24x7 service pulling in several support offices over many time-zones. You get an easy to use interface which accesses the most appropriate office any time of the day or night: Support available as-and-when you want it. If you accept anything less than direct-access 24x7 support, you'll quickly find yourself regretting it. You might not want to use the service in the middle of the night, but you may need weekends, late evenings or early mornings.

We'd hazard a guess that you've always enjoyed practical work - the 'hands-on' individual. If you're like us, the painful task of reading endless manuals would be considered as a last resort, but it doesn't suit your way of doing things. Consider interactive, multimedia study if books just don't do it for you. Studies in learning psychology have shown that much more of what we learn in remembered when we use all our senses, and we take action to use what we've learned.

Fully interactive motion videos utilising video demo's and practice lab's will turn you off book-based study for ever more. And they're far more fun. Make sure to obtain a look at some courseware examples from your training provider. The package should contain instructor videos, demonstrations, slide-shows and interactive labs where you get to practice.

Go for CD and DVD ROM based physical training media every time. You're then protected from broadband outages, failure and signal quality issues etc.

The way a programme is physically sent to you can often be overlooked. How many parts is the training broken down into? And in what order and what control do you have at what pace it arrives? Often, you'll enrol on a course requiring 1-3 years study and get posted one section at a time - from one exam to the next. It seems to make sense on one level, but consider these issues: What happens when you don't complete all the sections or exams? What if you don't find their order of learning is ideal for you? Due to no fault of yours, you mightn't complete everything fast enough and not receive all the modules you've paid for.

An ideal situation would be to have all the training materials packed off to your address right at the beginning; the complete package! Then, nothing can hinder your progress.

Your training program should always include the very latest Microsoft (or relevant organisation's) authorised exam preparation packages. Students regularly can be thrown off course by practicing questions for their exams that are not from official boards. It's not uncommon that the question formats and phraseology can be completely unlike un-authorised versions and it's vital that you know this. Ensure that you check how much you know by doing quizzes and practice in simulated exam environments to get you ready for the real deal.

A useful feature provided by many trainers is job placement assistance. This is designed to help you get your first commercial position. Ultimately it isn't a complex operation to land a job - once you're trained and certified; employers in this country need your skills.

You would ideally have CV and Interview advice and support though; and we'd recommend all students to update their CV as soon as training commences - don't delay until you've qualified. Getting your CV considered is more than not being known. A decent number of junior support roles are offered to students in the early stages of their course. You'll normally experience quicker results from an independent and specialised local recruitment consultancy than you'll get from a training provider's national service, because they'll know the local area and commercial needs better.

Certainly ensure you don't spend hundreds of hours on your training and studies, only to stop and leave it up to everyone else to land you a job. Stand up for yourself and get on with the job. Invest as much time and energy into landing a good job as it took to get qualified.

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Jason Kendall has been in the IT industry for 20 yrs. He thinks he knows what he's doing by now. To investigate Cisco Certification, visit LearningLolly Cisco Courses.

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